Please contact us if there is anything else we can help you with. Look forward to speaking with you soon.

SHORETEL – IP communications

Across industries, companies of all sizes are embracing Unified Communications – the integrated delivery of voice, data and video – to accomplish four critical goals: improve employee productivity, integrate the communication system into business processes, deliver communication services with superior reliability and availability, and reduce capital and operating expenditures.

ShoreTel helps you achieve all these goals, and more. Incorporating a switch-based hardware platform, the ShoreTel distributed architecture makes each switch and site an independent call processor that continues to operate seamlessly in the event of wide area network (WAN) failure.

Datasharp head office is proud to announce that it has recently expanded into channel distribution through the opening of a state-of-the-art warehouse in Redruth, Cornwall.

We have entered into distribution agreements with all our main suppliers and are now fully operational. “What does this mean to us?” you may ask; well this means that you should now see reductions in cost and quicker delivery times as we effectively will have large quantities of products in stock and will be in a position to ship relatively quickly.

Our shift from reseller to distributor/reseller has come about because of our very strong position as one of the largest independent telecoms companies operating in the UK and reflects our continued focus on giving customer satisfaction and cost-effectiveness to all our clients. We look forward to offering more and more choice to our customers through our even closer ties with the manufacturers.

Voicemail Hacker Update

There has been a recent increase in hacking incidents whereby companies that have substitute number functionality on their voicemail systems have reported hackers dialling into their systems and changing the number routing option on voicemails to dial a premium rate telephone number.

The hacker then generates a multitude of calls to the office during out-of-hours causing the voicemail to forward the call to the newly created out-of-office telephone number and as a result can rack up an enormous phone bill which has been known to be as high as £10,000 in one case. In order to combat the potential threat of this happening, we strongly advise that the generic password that the voicemail system comes with should be changed as soon as possible which will deter the hacker being able to access the set-up stage in the first instance.

Least Cost Routing (LCR)

"How can I reduce my telephone bill?"

By transferring your line rentals and calls to Datasharp Network Services you can usually reduce your costs and get the same call quality as if you were directly with BT Retail.

Do you provide a 1st class quality service?

We partner directly with BT Openreach so calls are carried end-to-end over the BT network, thus providing a quality service without any 3rd party carrier problems.

How can you cut down my call charges?

Our buying power with BT Openreach, coupled with our lower overheads, means we can pass on significant savings in call costs and line rentals.

Are there any minimum specifications you require on my telephone system?

NO! As long as you have BT installed lines we can route the calls for you. AND your BT numbers will be retained.

How long does it take for connection?

After we receive your signed agreement and Direct Debit mandate, it takes about 10-15 working days for your lines to go live. You will receive a letter from BT stating the switch-over date.

How much does it cost me to sign up for this service?

NOTHING!! It’s totally FREE to sign up with Datasharp Network Services so call us today.

Are You Laying Yourself Open to a PRS Prosecution?

The Performing Rights Society (PRS) are now starting to target smaller businesses that do not have a licence to play music in public. This includes playing radios and music on hold. Most businesses want to have some music on hold so what are your options to avoid the need for paying for a licence?

If you are using a CD Player then we can provide copyright-paid special music on hold CDs which have a range of middle-of-the-road music with and without reassurance messages for £29.90

Any business with a Siemens HiPath phone system with integrated Xpressions voicemail can use one of the free Siemens music files to play music on hold, create their own WAV files or have a customised program previously mentioned.

What we Can Supply

Just a reminder of some of the main additional items and applications we provide:

• Headsets both wired and wireless.
• Audio Conference Phones – suitable for all sizes of meeting rooms.
• DECT Cordless Phones
• Call Logging – to help manage the business better.
• Conversation Recording – important when critical orders are taken by phone.
• CTI – to integrate with your computer system for dial out and screenpop.
• Uninterrupible Power Supplies – avoid loss of business when the power goes down.
• Marketing on Hold – make the most of the time that callers are on hold.
• Broadband including ADSL Max and SDSL.
• SIP Trunking – for linking office and remote workers.

Customer News

Our longstanding customer, the Samaritans, have now upgraded their telephone system to the latest all IP Siemens HiPath OpenOffice system which provides them with ‘presence’ information, integration with Outlook and sophisticated voicemail amongst the benefits.

Intavent Orthofix, a growing diversified company that offers a broad range of minimally invasive surgical and non surgical products in Spine, Reconstruction, Trauma, Orthopaedics, Anaesthesia and Mother & Baby, has upgraded their Nortel BCM to connect their new warehouse using Voice over IP phones.