samsung stuff
Call Logging
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Call Logging is not just about checking who is dialling what and how much the calls are costing.......
.......it is an important management tool that can be used to:
- See how quickly calls are answered in order to judge the quality of service you are giving to your callers
- Determine staffing hours by being able to see the peaks and troughs of incoming traffic
- Measure staff performance on the phone in order to provide more effective management
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Determine whether you have too few or too many lines and whether a
private circuit would be beneficial to frequently dialled locations
- Budget by department
We can supply software systems from Oak and Tri-Line.
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