samsung stuff
Voice Recording
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recording provides an accurate record of what was said by whom and
when. It creates voice files that can be attached to client records and
provides a perfect aid to training, dispute resolution and compliance
requirements. In short, call recording puts the individual and the
company in control of their most prolific communication medium. |
Popular Uses
- Recording agreements
- Telemarketing/telesales
- Recording meetings
- Clarification of quantities and specifications
- Protection of staff from abusive/difficult customers
- Ideal for litigation purposes as recordings can be used in court
- Monitoring Customer Services
- Monitoring staff performance
- Note-taking or dictation
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