HiPath OpenOffice EE
IP-Communication for small
businesses HiPath OpenOffice Entry Edition. A complete Open
Communications package for your growing business, to save time, lower
overheads, and enhance your customer service. Open up your office to a
new way of working.
Simplify Communications
Information technology has
revolutionized the way businesses share information and ideas. Today we
have more ways to communicate than ever before, and we’re more mobile
than ever before. The challenge for businesses is how to manage those
communications, facilitate greater mobility and enhance productivity.
So, what’s the problem? With phones, fax, email, voicemails and instant
messaging at our disposal we can end up spending more time checking
messages, chasing contacts and logging calls than actually doing
business. Now, there ’s a way to easily manage your communications,
save money, improve employee satisfaction and your customer ’s opinion
of you. With HiPath OpenOffice EE from Siemens Enterprise
Communications.
Now you’re talking
Now available for the first time on small business systems ,
HiPath OpenOffice Entry Edition offers “dual-mode” mobile operation.
When in the office your dual mode handset will connect directly to your
HiPath system over a wireless network. And should you move out of your
coverage area, HiPath OpenOffice Entry Edition will automatically
direct calls via your cellular network.
Making life easy
myPortal Entry - A new
on-screen interface that lets you control your voice communications at
the click of a button - making your life easier and your business
communications more efficient.
Call Journal - When you’re busy it’s all too easy to lose track of what calls you’ve made. But with myPortal Entry Call Journal
all your calls are logged automatically – and you can check them at a
glance. You can even set timed reminders to call people back; where a
popup prompts you with one click to set up the call.
Team Function - Team Function
helps you to connect the right calls to the right people, by enabling
you to forward calls and send text messages to your team’s phones.
Voicemail Control - Checking
through all your voice messages can be time consuming. But with
Voicemail Control you can access an integrated voicemail system from
your screen. This means you can see all your messages at once, and
choose which are the important ones - without having to listen through
them all.
Status-based Call Diversion - A
missed call can be a missed opportunity. With Call Diversion you can
easily re-route your calls when you're busy or going away. A status
icon is there to remind you when
it's set.
Call Control - Unwanted calls can waste valuable time. With the Call Control, all your calls appear on your PC screen. Then you can choose
which to take or which to deflect to voicemail.
Softkeys - Can't remember
how to invoke a feature on your phone, or tired of dialling a string of
numbers to reach contacts over and over again? Well now you can set
them up on a soft-key - one click to dial, what could be easier?
Directories - Searching around for numbers is frustrating - especially when you’re in hurry. By importing them into myPortal Entry, you’ll only
need to look in one place, and click to dial.
HiPath Wireless
Campus mobility for voice and data devices. It ensures the highest
performance VoWLAN solutions without compromising network security.
With OptiPoint wireless devices or laptop PCs with OptiClient
software, it promises the simplest deployment and most efficient management of a converged mobility infrastructure.
Always available, integrated voicemail
Thanks to the integrated voicemail, if someone happens to be away from
their extension, no calls are lost. Your staff have a secure mailbox
that can easily be operated via user friendly menus on our phones. Just
look at these great features:
● Up to 24 individual mailboxes
● Up to 2 hours of recording capacity
● Select from 2 personal greetings
Plus, the “Auto Attendant” function means callers can be directed to
the right department without the need for a dedicated operator.
optiClient Attendant
The PC-based attendant console with new graphics gives a clearly
structured interface with easy access to specialised features. Based on
Windows, it integrates with other business applications and directories
and can easily be customised for each operator.
Always ready to answer, integrated call distribution
With Universal Call Distribution, incoming calls are only presented to
staff that are logged into the system and ready to take calls. For
customers, that means no more long waits to get answered. For staff,
that means a fair distribution of calls, and only calls when they’re
ready to take them.
● Up to 150 agents can be defined in the system
● Up to 10 groups
● Login on any phone
● Hold calls in queues with music and announcements
● Set priority for certain calls
● Distribute calls on longest wait time basis
Improved satisfaction all round!
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Web-Based Management (WBM)
All standard administration and maintenance functions have been
integrated into the HiPath OpenOffice EE system, and require no expert
knowledge. They can be accessed via Web-Based Management (standard
browser).
Inter-site Networking
Join up satellite offices so everyone work together as one unit.
HiPath OpenOffice EE can be integrated in all HiPath 3000 and HiPath
4000 networks, as well to other vendors equipment with Open protocols ,
like
QSIG.
Call Accounting
HiPath OpenOffice EE has an built in log of call data records that can be exported for analysis.
Mobility Options
Our mobility options are ideal if you need onsite mobility, have staff
that travel often and can't be tied to an office, or have staff that
work from home 100% of the time. And with negotiated call rates and
call packages they could save you money too. Mobile Options that move
with you
● Onsite Mobility
WLAN – a
wireless LAN is ideal for staff that are regularly away from their
desks. OptiPoint WL2 gives them all the features of their deskphone in
a compact, mobile device. Works for data and voice.
Hot desking – allows
users to log in to any phone and transfer their personal preferences.
Teamed up with a WiFi network that allows wire-free PC connectiveity
and you have the best on-site mobility solution
● Mobile Working
– Cell Phone Integration: Take advantage of HiPath OpenOffice feature
rich functionality (EX: Transfer calls, toggle between two calls, or set-up an internal conference call from your mobile phone)
– One mailbox – not two
– Remote control for status access via TUI
● Dual Mode Mobile Operation
– Intelligent switching of calls between WiFi and Cellular keeps your mobile bills down
● Home Working
– One Number Services for your mobile phone. Give out only one number
to all your contacts. Eliminate contacts having to remember multiple
numbers to reach you.
Voice
The following voice features can be used with HiPath OpenOffice EE:
● Professional HiPath ComScendo Voice Feature Set where voice quality is clear and crisp
● SIP for end-user devices and internet telephony
● Easy to operate
● Team work
● Call distribution (UCD) Data Network security
● Statefull Inspection Firewall with selective port release, NAT, STUN
● VPN-IPSec, functionality for VPN teleworker support LAN
● Codecs (G.711, G.729, G.723)
● Virtual LAN support (VLAN)
● DHCP
● 802.1p L2 QoS WAN
● Fax over IP (T.38)
● Embedded router
● Demilitarized Zone (DMZ), secure integration of mail and web servers in a customer network. |