Linking to Computers (Computer Telephony Integration or CTI)
You can improve efficiency and enhance your relationship with customers by linking your telephone system to your computer network. Typical benefits include: Callers are answered more quickly and by appropriate staff Customer information can be displayed when the call rings thus making staff better prepared for the call Users can click straight to customer record or data entry screen & so can enter information or order details without delay Telesales staff can dial quickly and accurately by simply clicking on a telephone number
For the odd user wanting to dial out from TAPI enabled programs such as Microsoft Outlook and GoldMine then on Siemens HiPath systems you can just use a USB cable and Siemens TAPI drivers with the appropriate phone and on Nortel BCM you just need licence codes. For multiple users it is better to use SmartPhone which is client-server software that provides a range of features.	Download the SmartPhone Brochure